Refund Policy

Subscriptions

• Monthly and annual subscriptions renew automatically until canceled.
• Full refund: Available within 7 days of initial purchase upon request, no questions asked.
• After 7 days: Refunds are generally not provided except where required by law or in cases of service failure on our part.
• Cancel anytime; access continues through the end of your paid period.
• Partial refunds for unused time are not provided upon cancellation.

One-Time Purchases

• Digital products are generally non-refundable once delivered.
• Refund requests within 7 days of purchase will be considered on a case-by-case basis.
• If the product does not function as described, we will provide a refund or replacement.

Exceptions

• Service outages: Extended outages (24+ hours) may qualify for pro-rated credits.
• Billing errors: Duplicate charges or incorrect amounts will be refunded promptly.
• Legal requirements: Additional refund rights may apply based on your jurisdiction.

How to Request a Refund

1. Email contact@adepoco.com from your account email.
2. Include your receipt or the email used at checkout.
3. Briefly describe the reason for your request.
4. We aim to respond within 2-3 business days.

Processing Time

• Approved refunds are processed within 5-10 business days.
• Refunds are credited to the original payment method.
• Your bank may take additional time to reflect the credit.

Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks may result in account suspension and additional fees. We're committed to resolving issues directly and fairly.

Stripe Receipts

Receipts are emailed by Stripe to the address used at checkout. Keep them for your records. If you need a duplicate receipt, contact us and we'll help you obtain one.

Contact

Email: contact@adepoco.com

We're here to help and will work with you to find a fair resolution.